FAQ

After Sales FAQ

If your phones go down you will still be able to process credit cards because our system runs off of the internet. Now if you lose internet you will process credits cards in an offline state until you have it again.
Yes you can choose your own processor as long as it meets our requirements. we do highly recommend for you to use a processor which has direct integration with our product.
We will provide the initial programming of your menu. We will then train you how to add and modify menu items/modifiers.
Yes we do have reference accounts and we can provide if they are requested.
The equipment will be shipped to meet the clients equipment receive date they put on the requirement form. We do require at least a 5 day leeway time from the day of becoming a client of BevoPOS to the day we ship.
Yes, we use a third party called Easyway Ordering.
You can track it by our quick count method which then you can run a menu item report or modifier report to see the usage of your menu items and modifiers.
Yes We can only export into CVS file and then upload it into QuickBooks. We are releasing our direct integration by end of January 2015
In the first year we provide a package deal for, 24/7 technical support and Hot swap replacement program. After the first year you will have the option of renewing that package for a yearly fee.
Yes as long as it meet our system requirements.
The kitchen paper is 3” and Receipt paper is 3 1/8”. You are able to purchase these from another source as long as they meet the requirements.
The only option we provide is Log Me In. You are able to use your own method but that will be at your own risk. We do also have a remote reporting and business intelligence service which comes with online cloud backup. www.mybevo.com
Yes we have a network diagram.
Yes, Cloud backup is an option which you can choose to subscribe, this service also give you head office and reporting capabilities. You can signup at www.mybevo.com
Yes you can sell menu items by weight.

Sales FAQ

The equipment will be shipped to meet the clients equipment receive date they put on the requirement form. We do require at least a 5 day leeway time from the day of becoming a client of BevoPOS to the day we ship.
You will be assign a trainer who will schedule a time with you. They will call you and then remote log into your system to provide the training.
The client will fill out the menu excel sheet and submit it into Menu@bevopos.com. Once it is received the menu programming will take 5-10 business day depending on the size of the menu.
A customer info can be created in the system 2 ways. The first way is under the order screen, options and hit customer. The second way is for a manager to log into the back office hit customer on the left hand panel and they will be able to add a customer there.
Yes tabs can be held by using House Account feature. The first thing is to create the house account and you can get there two ways. The first way is under the order screen, options and hit customer. The second way is for a manager to log into the back office hit customer on the left hand panel and they will be able to add a customer there. The next step is when you are paying for that bill you will be able to use the House Account tender button.
We have scanners that we sell and can be programmed with a 6 digit or 12digits. If it is a 3rd party scanner the manufacture would need to be contacted for configuration.
Yes, we do have a paid-out feature located in operation under the Finance section.
No you are not able to send customer emails through the system. We do have a loyalty program called POSIQ that will allow you to send clients text and emails.
Yes, you can have reports emailed to you manually or automatically.
Yes, we have attach request feature that is located in the order screen. To access it you will need to click on an item to bring up the menu item option and hit attach request.
Yes, we use a third party called Easyway Ordering.
Yes, memberships can be created in the system. This will need to be done through the back office in the customer section.
The only option we provide is Log Me In. You are able to use your own method but that will be at your own risk.
No, the back office can be accessed from any terminal.
We have a feature that will ask you if you would like to print the receipt out.
Yes, our system does go into a spooling mode if there is no internet.
You will want to log into the back office and go to the report section. Then you will want to run a department sales report for the dates that you need. This will display the gross, net and taxes for all of your menu items.
At this time we are unable to provide a specific time on when the Full Inventory Module will be completed.
The first thing you will need to do is obtain a processor. If you are using one of our partners hey will send us the information we need directly and we can take it from there. If you are using another processor you will be sent an integration form VIA Docusign that will need to be filled out and sent back into us. Once we receive the system will be setup to process credit cards.
BevoPOS cannot assign a cash drawer to a specific employee. However we are working on developing this feature.
We have several options please contact your sales rep.
This will be setup by plugging in the caller id box to the phone and to a router/switch. Then a tech support agent will need to configure it on the system.
We have several options please contact your sales rep.
This is offered by a valutec that will integrate with BevoPOS.
This is a service that would need to be purchased on a monthly basis. Once that is taken care of you will be provided access to your portal.
All of data is encrypted and secure.
The price has already been recorded in the database. Once it is there is has been coded in. The item would need to be voided out and rang it at the correct price.
Bevo POSFAQ